How Super Know How Transformed SMSF Management with Class

Super Know How is a specialist firm dedicated to SMSF accounting and auditing. Founded 14 years ago by Joe Buttigieg, the firm has built a reputation for delivering efficient, complaint services to an extensive client base. Joe’s long-standing partnership with Class offers unique insights into how the software has transformed the SMSF sector.

Before adopting Class, Super Know How struggled with outdated systems that lacked scalability and demanded excessive manual intervention. Managing over 1,200 SMSFs became inefficient, with manual processes increasing the risk of errors and consuming time that could have been used for strategic activities and enhancing client service.

The inefficiencies highlighted the urgent need for a more powerful, automated solution to improve productivity and accuracy.

The transition to Class was a game-changer for Super Know How. Its cloud-based platform enabled faster operations and greater automation, including the use of transaction rules and direct data feeds. This ensured 100% data accuracy, eliminating manual errors and building trust in financial data, which improved both service
quality and client satisfaction.

Class automation saved hours per job, allowing senior staff to focus on higher-value tasks, significantly boosting efficiency. As a result, Super Know How now manages more SMSFs with fewer resources, enabling a nine-person team to handle thousands of accounts and pass cost savings on to clients.